List of Figures
|
ix
|
List of Tables
|
xv
|
Preface
|
xvii
|
Acknowledgments
|
xix
|
PART ONE: OVERVIEW OF LOGISTICS
|
1
|
CHAPTER 1. Logistics Systems: Their Development and Growth
|
3
|
Logistics: What It Is and Why It Is Important
|
5
|
The Total-Cost Approach to Logistics
|
11
|
Five Logistics Systems in Action
|
13
|
Responsibilities of Logistics Managers
|
17
|
Logistics Careers
|
18
|
Logistics Professionalism
|
19
|
Summary
|
21
|
Questions for Discussion and Review
|
22
|
Suggested Readings
|
22
|
Case 1-1 Sudsy Soap, Inc.
|
24
|
Case 1-2 KiddieLand and the Super Gym
|
25
|
CHAPTER 2. The Supply-Chain Concept
|
29
|
Marketing Channels
|
31
|
Channel Intermediaries
|
36
|
What Is the Supply Chain?
|
37
|
Barriers to Supply-Chain Management
|
44
|
Supply-Chain Management and Integration
|
45
|
Third-Party Logistics Relationships
|
45
|
Customer Power
|
48
|
Quality and Value Added
|
48
|
Financial Performance
|
48
|
Environmental Impact
|
49
|
Intrafirm Logistics
|
49
|
Summary
|
50
|
Questions for Discussion and Review
|
50
|
Suggested Readings
|
51
|
Case 2-1 Johnson Toy Company
|
52
|
Case 2-2 Wyomo Grocery Buyers' Cooperative
|
56
|
CHAPTER 3. Logistics Interfaces with Suppliers and within the Firm
|
60
|
Logistics Interfaces with Suppliers and within the Firm
|
62
|
Inbound Movements
|
62
|
Reverse Logistics
|
74
|
Logistics Relationships within the Firm
|
78
|
Summary
|
87
|
Questions for Discussion and Review
|
87
|
Suggested Readings
|
88
|
Case 3-1 Just-in-Time in Kalamazoo
|
89
|
Case 3-2 Obregon Restaurant Supply Company
|
92
|
PART TWO: ELEMENTS OF LOGISTICS SYSTEMS
|
97
|
CHAPTER 4. Order Management and Customer Service
|
99
|
Order Management
|
101
|
Customer Service
|
108
|
The Role of Logistics in Establishing Customer Service Goals and Objectives
|
113
|
Measurement and Control of Customer Service
|
116
|
Meeting Customer Demands
|
118
|
Overall Customer Service Policy
|
119
|
Summary
|
120
|
Questions for Discussion and Review
|
121
|
Suggested Readings
|
122
|
Case 4-1 Cheezy Wheezy
|
123
|
Case 4-2 Handy Andy, Inc.
|
125
|
CHAPTER 5. Protective Packaging and Materials Handling
|
129
|
Product Characteristics
|
131
|
Packaging
|
138
|
Unit Loads in Materials Handling
|
150
|
Containers
|
154
|
Materials Handling
|
159
|
Summary
|
165
|
Questions for Discussion and Review
|
165
|
Suggested Readings
|
166
|
Case 5-1 Let There Be Light Lamp Shade Company
|
167
|
Case 5-2 Jackson's Warehouse
|
168
|
CHAPTER 6. The Domestic Transportation System
|
170
|
Small-Volume Shippers
|
175
|
LTL Shippers
|
177
|
Truckload and Carload Shippers
|
180
|
Large Bulk Shippers
|
181
|
Project Cargo
|
189
|
Oversized Moves
|
190
|
Hazardous Materials
|
191
|
Comparison of Modes
|
193
|
Transportation Regulation and Deregulation
|
195
|
Transportation Rates
|
196
|
Summary
|
202
|
Questions for Discussion and Review
|
203
|
Suggested Readings
|
203
|
Case 6-1 Boone Shoe Company
|
205
|
Case 6-2 Finding the Rate
|
211
|
CHAPTER 7. The Traffic Management Function
|
212
|
Rate Determination and Negotiation Activities
|
216
|
Carrier Selection
|
224
|
Private Transportation
|
225
|
Documentation
|
228
|
Freight Payment and Audit Services
|
232
|
Routing
|
232
|
Diversion and Reconsignment
|
235
|
Tracing and Expediting
|
235
|
Loss and Damage
|
237
|
Transit Privileges
|
241
|
Reparations
|
242
|
Demurrage and Detention
|
242
|
Transportation of Hazardous Materials
|
243
|
Consolidating Small Shipments
|
245
|
Achieving Transportation Quality
|
249
|
Summary
|
249
|
Questions for Discussion and Review
|
251
|
Suggested Readings
|
252
|
Case 7-1 Mom's Tacos
|
254
|
Case 7-2 Rakowski Industrial Vacuum Company
|
258
|
CHAPTER 8. Distribution Center, Warehouse, and Plant Location
|
264
|
Determining the Number of Facilities
|
269
|
Factors Influencing Facility Location
|
270
|
Finding the Lowest-Cost Location
|
281
|
Locating Inside Another Firm's Existing Channels
|
287
|
Facility Relocation
|
289
|
Summary
|
291
|
Questions for Discussion and Review
|
291
|
Suggested Readings
|
292
|
Case 8-1 Finding the Site
|
293
|
Case 8-2 Alberta Highway Department, Region VI
|
294
|
CHAPTER 9. Inventory Management
|
298
|
Bearing or Sharing the Burden of Inventory Management?
|
301
|
Determining Inventory Levels
|
302
|
Economic Order Quantity
|
306
|
Fixed-Order-Interval System
|
309
|
Inventory Reordering Procedures
|
310
|
Keeping Track of Inventories
|
312
|
Inventory Management: Special Concerns
|
319
|
Summary
|
327
|
Questions for Discussion and Review
|
328
|
Suggested Readings
|
329
|
Case 9-1 Low Nail Company
|
330
|
Case 9-2 Mom's Tacos II
|
331
|
CHAPTER 10. Distribution Centers and Warehousing
|
335
|
Public and Private Warehouses
|
339
|
Warehouse Design
|
343
|
Warehouse Equipment
|
352
|
Warehouse Operations
|
355
|
Summary
|
362
|
Questions for Discussion and Review
|
362
|
Suggested Readings
|
363
|
Case 10-1 Sandy's Candy
|
364
|
Case 10-2 Minnetonka Warehouse
|
368
|
CHAPTER 11. International Logistics
|
370
|
International Sourcing
|
374
|
International Marketing
|
374
|
International Marketing Channels
|
378
|
Government Influences on Foreign Trade
|
380
|
International Trade Specialists
|
385
|
Logistics Channels in International Distribution
|
392
|
International Trade Inventories
|
406
|
Summary
|
407
|
Questions for Discussion and Review
|
408
|
Suggested Readings
|
409
|
Case 11-1 HDT Truck Company
|
411
|
Case 11-2 Belle Tzell Cell Company
|
416
|
PART THREE: ANALYZING, DESIGNING, AND IMPLEMENTING A LOGISTICS SYSTEM
|
423
|
CHAPTER 12. Reengineering Logistics Systems
|
425
|
What Is Systems Analysis?
|
427
|
Problems Involved in Systems Analysis
|
430
|
Partial Systems Analyses
|
432
|
Logistics System Design
|
440
|
Summary
|
457
|
Questions for Discussion and Review
|
458
|
Suggested Readings
|
459
|
Case 12-1 Easing Ira's Ire
|
460
|
Case 12-2 Analyzing the System
|
463
|
CHAPTER 13. Logistics Systems Controls
|
465
|
Accounting Controls
|
468
|
Worker Productivity
|
469
|
Product Recalls
|
478
|
Controlling Returned and Salvaged Goods
|
481
|
Pilferage and Theft
|
483
|
Energy-Saving Controls
|
489
|
Hazardous Materials Handling
|
490
|
Maintaining Channel and Supply-Chain Integrity
|
490
|
Summary
|
491
|
Questions for Discussion and Review
|
492
|
Suggested Readings
|
493
|
Case 13-1 Brant Freezer Company
|
494
|
Case 13-2 Red Spot Markets Company
|
496
|
CHAPTER 14. Supply-Chain Integration and Management
|
501
|
Logistics within the Firm
|
504
|
Outsourcing Logistics Activities
|
509
|
Supply-Chain Integration
|
513
|
Logistics in Not-for-Profit Agencies
|
517
|
Summary
|
523
|
Questions for Discussion and Review
|
524
|
Suggested Readings
|
525
|
Case 14-1 Columbia Lumber Products Company
|
526
|
Case 14-2 Trigo Export Co., Ltd.
|
529
|
CHAPTER 15. Logistics: Future Directions
|
532
|
International Trade
|
535
|
The Service Economy
|
537
|
Electronic Data Interchange
|
539
|
Metric Conversion
|
546
|
Recycling
|
548
|
Summary
|
552
|
Questions for Discussion and Review
|
552
|
Suggested Readings
|
553
|
Case 15-1 Shimamoto Toy Company
|
554
|
Case 15-2 Donelly Metal Stampings Company
|
556
|
Glossary
|
559
|
Subject Index
|
567
|
Name Index
|
583
|