Главная Содержание книг (на англ.) Contemporary logistics. Donald F. Wood, Daniel L. Wardlow, Paul R. Murphy. 7th ed. (1998, 586p.)

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Contemporary logistics. Donald F. Wood, Daniel L. Wardlow, Paul R. Murphy. 7th ed. (1998, 586p.)
06.08.2012 16:26


 

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Wood, Donald F. Contemporary logistics. Donald F. Wood, Daniel L. Wardlow, Paul R. Murphy. — 7th ed. Publication, Upper Saddle River, N.J. : Prentice Hall, 1998. 586 p.

 

 

 

CONTENTS

 

List of Figures

ix

List of Tables

xv

Preface

xvii

Acknowledgments

xix

PART ONE: OVERVIEW OF LOGISTICS

1

CHAPTER 1. Logistics Systems: Their Development and Growth

3

Logistics: What It Is and Why It Is Important

5

The Total-Cost Approach to Logistics

11

Five Logistics Systems in Action

13

Responsibilities of Logistics Managers

17

Logistics Careers

18

Logistics Professionalism

19

Summary

21

Questions for Discussion and Review

22

Suggested Readings

22

Case 1-1 Sudsy Soap, Inc.

24

Case 1-2 KiddieLand and the Super Gym

25

CHAPTER 2. The Supply-Chain Concept

29

Marketing Channels

31

Channel Intermediaries

36

What Is the Supply Chain?

37

Barriers to Supply-Chain Management

44

Supply-Chain Management and Integration

45

Third-Party Logistics Relationships

45

Customer Power

48

Quality and Value Added

48

Financial Performance

48

Environmental Impact

49

Intrafirm Logistics

49

Summary

50

Questions for Discussion and Review

50

Suggested Readings

51

Case 2-1 Johnson Toy Company

52

Case 2-2 Wyomo Grocery Buyers' Cooperative

56

CHAPTER 3. Logistics Interfaces with Suppliers and within the Firm

60

Logistics Interfaces with Suppliers and within the Firm

62

Inbound Movements

62

Reverse Logistics

74

Logistics Relationships within the Firm

78

Summary

87

Questions for Discussion and Review

87

Suggested Readings

88

Case 3-1 Just-in-Time in Kalamazoo

89

Case 3-2 Obregon Restaurant Supply Company

92

PART TWO: ELEMENTS OF LOGISTICS SYSTEMS

97

CHAPTER 4. Order Management and Customer Service

99

Order Management

101

Customer Service

108

The Role of Logistics in Establishing Customer Service Goals and Objectives

113

Measurement and Control of Customer Service

116

Meeting Customer Demands

118

Overall Customer Service Policy

119

Summary

120

Questions for Discussion and Review

121

Suggested Readings

122

Case 4-1 Cheezy Wheezy

123

Case 4-2 Handy Andy, Inc.

125

CHAPTER 5. Protective Packaging and Materials Handling

129

Product Characteristics

131

Packaging

138

Unit Loads in Materials Handling

150

Containers

154

Materials Handling

159

Summary

165

Questions for Discussion and Review

165

Suggested Readings

166

Case 5-1 Let There Be Light Lamp Shade Company

167

Case 5-2 Jackson's Warehouse

168

CHAPTER 6. The Domestic Transportation System

170

Small-Volume Shippers

175

LTL Shippers

177

Truckload and Carload Shippers

180

Large Bulk Shippers

181

Project Cargo

189

Oversized Moves

190

Hazardous Materials

191

Comparison of Modes

193

Transportation Regulation and Deregulation

195

Transportation Rates

196

Summary

202

Questions for Discussion and Review

203

Suggested Readings

203

Case 6-1 Boone Shoe Company

205

Case 6-2 Finding the Rate

211

CHAPTER 7. The Traffic Management Function

212

Rate Determination and Negotiation Activities

216

Carrier Selection

224

Private Transportation

225

Documentation

228

Freight Payment and Audit Services

232

Routing

232

Diversion and Reconsignment

235

Tracing and Expediting

235

Loss and Damage

237

Transit Privileges

241

Reparations

242

Demurrage and Detention

242

Transportation of Hazardous Materials

243

Consolidating Small Shipments

245

Achieving Transportation Quality

249

Summary

249

Questions for Discussion and Review

251

Suggested Readings

252

Case 7-1 Mom's Tacos

254

Case 7-2 Rakowski Industrial Vacuum Company

258

CHAPTER 8. Distribution Center, Warehouse, and Plant Location

264

Determining the Number of Facilities

269

Factors Influencing Facility Location

270

Finding the Lowest-Cost Location

281

Locating Inside Another Firm's Existing Channels

287

Facility Relocation

289

Summary

291

Questions for Discussion and Review

291

Suggested Readings

292

Case 8-1 Finding the Site

293

Case 8-2 Alberta Highway Department, Region VI

294

CHAPTER 9. Inventory Management

298

Bearing or Sharing the Burden of Inventory Management?

301

Determining Inventory Levels

302

Economic Order Quantity

306

Fixed-Order-Interval System

309

Inventory Reordering Procedures

310

Keeping Track of Inventories

312

Inventory Management: Special Concerns

319

Summary

327

Questions for Discussion and Review

328

Suggested Readings

329

Case 9-1 Low Nail Company

330

Case 9-2 Mom's Tacos II

331

CHAPTER 10. Distribution Centers and Warehousing

335

Public and Private Warehouses

339

Warehouse Design

343

Warehouse Equipment

352

Warehouse Operations

355

Summary

362

Questions for Discussion and Review

362

Suggested Readings

363

Case 10-1 Sandy's Candy

364

Case 10-2 Minnetonka Warehouse

368

CHAPTER 11. International Logistics

370

International Sourcing

374

International Marketing

374

International Marketing Channels

378

Government Influences on Foreign Trade

380

International Trade Specialists

385

Logistics Channels in International Distribution

392

International Trade Inventories

406

Summary

407

Questions for Discussion and Review

408

Suggested Readings

409

Case 11-1 HDT Truck Company

411

Case 11-2 Belle Tzell Cell Company

416

PART THREE: ANALYZING, DESIGNING, AND IMPLEMENTING A LOGISTICS SYSTEM

423

CHAPTER 12. Reengineering Logistics Systems

425

What Is Systems Analysis?

427

Problems Involved in Systems Analysis

430

Partial Systems Analyses

432

Logistics System Design

440

Summary

457

Questions for Discussion and Review

458

Suggested Readings

459

Case 12-1 Easing Ira's Ire

460

Case 12-2 Analyzing the System

463

CHAPTER 13. Logistics Systems Controls

465

Accounting Controls

468

Worker Productivity

469

Product Recalls

478

Controlling Returned and Salvaged Goods

481

Pilferage and Theft

483

Energy-Saving Controls

489

Hazardous Materials Handling

490

Maintaining Channel and Supply-Chain Integrity

490

Summary

491

Questions for Discussion and Review

492

Suggested Readings

493

Case 13-1 Brant Freezer Company

494

Case 13-2 Red Spot Markets Company

496

CHAPTER 14. Supply-Chain Integration and Management

501

Logistics within the Firm

504

Outsourcing Logistics Activities

509

Supply-Chain Integration

513

Logistics in Not-for-Profit Agencies

517

Summary

523

Questions for Discussion and Review

524

Suggested Readings

525

Case 14-1 Columbia Lumber Products Company

526

Case 14-2 Trigo Export Co., Ltd.

529

CHAPTER 15. Logistics: Future Directions

532

International Trade

535

The Service Economy

537

Electronic Data Interchange

539

Metric Conversion

546

Recycling

548

Summary

552

Questions for Discussion and Review

552

Suggested Readings

553

Case 15-1 Shimamoto Toy Company

554

Case 15-2 Donelly Metal Stampings Company

556

Glossary

559

Subject Index

567

Name Index

583



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